Even experienced businessmen often leave the negotiating table with results that could be improved.
To gain a new client and to keep him is very demanding. Intuitive negotiation can cause various and definately unnecessary losses to your company. Therefore, it is necessary to have an elaborated system of customer care, aftercare and price negotiation.
After completing our courses your employees will be able to understand the client needs, present your service or product, represent your company and build relationships with customers.
What areas do we target?
- Preparation of presentation in 6 points
- Professional speaking skills
- Individual preparation for public performance (mentoring)
- Building relationships with customer
- Identification of customer needs
- Non-verbal communication or What do not want the others to say to you but you know it
- Professional image and behaviour
- Professional telephone skills
